Returns

Our Commitment to You

At Sugarcoat, we prioritize your satisfaction and aim to ensure you love our products. Your satisfaction with our nipple covers and invisible bras is our top priority. We are dedicated to providing high-quality, comfortable, and discreet products. If you encounter any issues with your purchase, we are here to help.

Return Eligibility - Timeframe

  • 1. Damaged Items

    Returns must be initiated within 48 hours of receiving your order. Please include your order number, a description of the issue, and any required photographs.

  • 2. Incorrect Products

    Notify us within 14 days from the date of delivery. We will promptly address the issue by shipping you the correct item.

  • 3. General Returns

    For other returns, initiate within 30 days from the purchase date.

  • 4. Condition

    Items must be unused, in their original condition, and in their original packaging, with all tags and protective films intact.

  • 5. Proof of Purchase

    A receipt or proof of purchase is necessary for processing your return.

Non-Returnable Items - For hygiene reasons certain items cannot be returned:

  • Opened or used nipple covers products.

  • Opened or used invisible bra products.

  • Gift cards.

  • Applicable sale items.

Return Process

  • 1. Initiate a Return

    Contact our customer service team via our contact form below or at support@sugarcoat.love with your order number and reason for the return. This includes reporting issues such as receiving the wrong item or missing products.

  • 2. Return Authorization

    After reviewing your request, you will receive a return authorization number and instructions on where to send your item.

  • 3. Inspection

    Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • 4. Shipping

    You are responsible for return shipping costs unless the return is due to a defect, incorrect product, or error on our part. Please note original shipping costs are non-refundable.

Refunds & Exchanges

  • Approved Returns

    Refunds for approved returns will be processed and credited to your original payment method within 7-10 business days.

  • Late or Missing Refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using our contact us form below.

If you have any questions regarding our return policy, please reach out to our customer service team. Thank you for shopping with Sugarcoat!