Help & Support

Frequently Asked Questions

Environmental Product Packaging

How do you pack your products for delivery?

In our commitment to being environmentally friendly, we combine multiple product items into a single package whenever possible. This helps reduce packaging waste and supports a more sustainable future. Thank you for supporting sustainability with us! Leave a note in your shopping cart or email us - support@sugarcoat.love - if you want to pack multiple items separately.

Product Usage

What are the available colors?

Our nipple covers are available in a variety of colors to match different skin tones and preferences.

How do I use the product?

Using our nipple covers is easy. Simply peel off the backing, align them with your nipples, and gently press them onto your skin. Make sure to smooth out any wrinkles or air bubbles for a secure and seamless fit.

Skin sensitivity?

Our nipple covers are suitable for all skin types, including sensitive skin. However, if you experience any irritation or discomfort, discontinue use and consult a healthcare professional.

What materials are used?

Our nipple covers are made from high quality, hypoallergenic 100% silicone that are safe and comfortable to wear. They are designed to provide a seamless and discreet look under any garment.

How do I use the product?

To use our nipple covers:

  1. Ensure your skin is clean and dry before application.
  2. Remove the backing sheet gently. Remember to keep it for later use.
  3. For adhesive covers - Press the cover firmly onto your skin.
  4. For non-adhesive covers - Apply the covers to your breasts and then place your hands over the covers for 10 seconds to warm them, ensuring they secure properly.
  5. Smooth out any air bubbles to perfect the fit.
How do I clean them?

To clean your nipple covers:

  1. Hand wash only using mild soap and water to remove surface oils.
  2. Use your fingertips to gently clean in a circular motion; avoid hot water.
  3. Allow to air dry with the adhesive side facing upwards.
  4. Avoid using towels, paper towels, hair dryers, brushes, or harsh detergents.
  5. Once dry, reapply the protective film saved from the original packaging for storage. For non-adhesive covers, return to the provided plastic sheet.
  6. Keep covers out of the washing machine and direct sunlight.
How many times can I use them?

Yes, our nipple covers are reusable with proper care and maintenance. After each use, we recommend gently washing them with mild soap and water (avoid using hot water). Allow them to air dry before storing them in a clean, dry place.

Delivery Options

What delivery options do you offer?

We offer standard, expedited, and express delivery options. Delivery times and costs vary based on the selected option and your location calculated at checkout.

How long does delivery take?

Standard delivery after order processing typically takes 6-8 business days. Expedited delivery takes 2-3 business days, and express delivery takes 1-2 business days.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy page for more information on available destinations and costs.

Can I change my delivery address after placing an order?

customer support team as soon as possible. Address changes may not be possible once the order has been processed.

What if my package is lost or damaged during delivery?

If your package is lost or damaged during delivery, please contact our customer support team immediately. We will work with the delivery carrier to resolve the issue and provide a replacement or refund.

How can I track my order?

You can track your order using the tracking number provided in your shipment confirmation email. Enter the tracking number on our order tracking page to view the status of your delivery.

Order Tracking

How do I track my order?

To track your order, use the tracking number provided in your shipment confirmation email. Enter the tracking number on our order tracking page to view the status of your delivery.

When will I receive my tracking number?

You will receive your tracking number via email once your order has been processed and shipped. This typically occurs within 1-2 business days after placing your order.

My tracking number is not working. What should I do?

If your tracking number is not working, please allow 24 hours for the carrier to update their system. If it still doesn't work, contact our customer support team for assistance.

Can I track my order internationally?

Yes, international orders can be tracked using the tracking number provided. Enter the tracking number on our order order tracking page to view the status of your delivery.

Why is my order status not updating?

Order status updates may be delayed due to processing times by the delivery carrier. If your order status hasn't updated in a few days, please contact our customer support team for assistance.

What should I do if my order is marked as delivered but I haven't received it?

If your order is marked as delivered but you haven't received it, please check with your neighbors and local post office. If you still can't find it, contact our customer support team for further assistance.

Return Policy

What is your return policy?

We accept returns within 30 days of purchase for damaged or unused and unopened items. Please visit our return policy page for more details.

How do I return an item?

To return an item, please contact our customer support team to initiate the return process. You will receive a return authorization and instructions on how to send the item back.

Can I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team for assistance.

What if my item is damaged or defective?

If your item is damaged or defective, please contact our customer support team immediately. Please visit our return policy page for more details.

Returns are processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.

Can I return an item without a receipt?

A receipt or proof of purchase is required for all returns. Please ensure you have this information available when contacting our customer support team.